We want you to be happy with your 11 Nickels purchase. Eligible merchandise may be returned within 14 days of delivery.
To qualify for a return, items must be unworn, unwashed, unused, and in their original condition and packaging. Proof of purchase is required. Contact us through our website before sending anything back; returns sent without prior approval may not be accepted.
Nonreturnable Items
The following items are final sale:
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Digital music and downloadable products
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Gift cards
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Personalized or made-to-order merchandise
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Limited-edition and clearance items
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Items marked “Final Sale”
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery. Include your order number and clear photos of the item and packaging so we can make it right.
Refunds
Once your return is received and inspected, we will notify you of its status. Approved refunds will be issued to the original payment method. Original shipping charges are nonrefundable.
Customers are responsible for return shipping costs unless the item was damaged, defective, or sent incorrectly. Please allow 5–10 business days for an approved refund to appear, depending on your financial institution.
Exchanges
Exchanges are subject to availability. If the requested replacement is unavailable, we may issue a refund or store credit instead.
Preorders
Preorder dates are estimates and may change. Preorders cannot be canceled or refunded once production or fulfillment has begun.